Returning to Clique: What to Expect

With much anticipation we are all looking forward to the approaching reopening date on June 12.  We are currently making preparations in order to provide you with the safest and most comfortable environment at Clique.

With the current situation we are experiencing we have made a few changes to our booking and appointment process. For the next several months we will ask and thank you for your patience in working with us to ensure a safe and fabulous experience back. 

What our booking process will look like:

1. Appointments will be booked in the sequence they were cancelled in – as we had to close our doors on short notice we want to be fair in managing appointment requests and honour the guests who have been waiting for their appointment since the beginning of the pandemic
2. Please email or call us to book your appointment – online booking will not be available right away. You can email us at [email protected] or call us at 519.342.1767 once we confirm that we can start bookings. If you call and are unable to get a hold of us please leave a voicemail as we will be operating at a reduced capacity
3. Salon hours will be extended in order to fit everyone in as soon as possible – Clique will be open 8:30 AM – 9:00 PM Monday-Friday and 9 AM – 6 PM on Saturdays
4. The team will operate in two shifts in order to follow guidelines and protocols regarding social distancing

What to expect during your appointment:

Beginning of your appointment

• quick health questionnaire/ with every appointment until further notice
• wash and sanitize your hands – our washroom will be disinfected several times daily and we will provide sanitizing stations throughout the salon as well
• please wear a mask at all times during your appointment – we will provide you a mask if you don’t own one

During your appointment

• please feel free to use our sanitizing stations located throughout the salon as many times as you wish
• no blow-drying during your first appointment back – in order to avoid flow of germs; we are really sorry for not being able to provide you with the full fabulous service you deserve and we hope we will be able to blow-dry by your second appointment back. In lieu please accept a complimentary customized hair treatment with your service

At the end of your appointment

• pre-book your next appointment – to ensure you receive the date you need
• restock your favourite products
•  no cash payments or tips – please use a debit or credit card to pay
• enjoy your new fresh hair

Reset. Relax. Rejuvenate. 

The moment you sit in your chair during your appointment back we will begin the exciting journey of clique-ing the refresh button on your hair care routine. We know it has been quite the journey and we are so excited to pamper you to the max and give your hair the attention it deserves.

Please keep in mind that your hair might need some extra love as it has been quite a long time since your last appointment. 

Let’s talk about how that will look like:

Please come in with clean dry hair – not only will it ensure that your colour will work at its absolutely best but it will also give your stylist the opportunity to create the perfect plan just for you!

Regrowth touch-ups – roots typically need to be touched up every 4-6 weeks and since your hair has not received that in 9+ weeks the extra new roots growth may require more product and possibly more time as well

Faded ends – our hair, just like us, has gone through some difficult times recently. Your ends might be a little faded right now but we do have several solutions for this! During your next appointment let’s discuss trying nourishing glossing treatment for a quick pick-me-up

To our blondes – the key to our success and your healthy hair has always been patience and consistency. With a longer than usual in between appointments gap we may not be able to put your hair back to its perfect condition in one sitting. Your stylist will talk to you about focused techniques to help get your hair back on the right track 

If you want a reset – this may be the perfect time to consider a change if your hair has been longing for something new! Ask your stylist about how they can help you to get a fresh new you!

You coloured your own hair – it’s alright, really it is. We will take care of you and make sure you are back to feeling your best as soon as you step out of Clique. 

No blow drying for now – we know that the WOW moment at the salon is when your colour starts to dry and you can fabulously flip your styled hair. For the next little while however we will not be offering blow drying in order to keep everyone safe. To make up for it we will offer you specialized hair facials with every service – we know it’s not the same and we are so sorry for that but we promise will make it up to you!

Thank you again for all your support and patience throughout all of this. Seeing our world start to “defrost” is really bringing us the joy and hope that we can have you back real, real soon. We will continue to update you on any changes and news as soon as we receive them.